Artificial IntelligenceAI, Drones & Robots In Ecommerce And Hospitality

AI, Drones & Robots In Ecommerce And Hospitality

One of the most intriguing and promising applications for individuals and organisations involved in hotel management is the use of artificial intelligence in the realm of robots. Nonetheless, this is another complicated area in which better knowledge is required. 

Artificial intelligence, in its most basic form, refers to the performance of ostensibly intelligent activities that replicate human cognitive capabilities. Even though there is no single definition of artificial intelligence, prominent examples include problem-solving, reasoning, understanding human speech and autonomous navigation.

As a result, allusions to artificially intelligent robots will often refer to robots that have been created to do some of these ‘intelligent’ jobs or functions. 

Some examples of robots in the hospitality and e-commerce industry:

  1. Hilton employs Connie, a robot concierge. Because of its speech recognition skills, the robot can engage with guests and react to their queries. It runs on an artificial intelligence platform built by IBM. With each encounter, the system also adapts and adjusts, enhancing the answers it offers.
  1. Robotic assistants are rapidly being used in airports and hotels, revolutionising the whole hospitality business. These assistants can perform a variety of functions, namely room service and information providing. The capacity of robots to support a wide range of languages is a significant benefit.
  1. Chatbots are a sort of robot employed in eCommerce, to automate customer care. Machine learning systems, which study trends and deliver insights to the firm, are another prominent example.
  1. Many e-commerce firms rely on fulfilment and logistics to keep track of orders and deliver items to clients on time and with minimal effort.

Robots may assist businesses by performing jobs that are too difficult or time-consuming for people, such as collecting goods off a warehouse floor or sorting products by size or colour.

Robots can also be utilised in warehouses as a more cost-effective alternative to hiring expensive workers or investing in new equipment.

  1. Robots create promotional content automatically for products that do not require human care, such as things that are constantly in stock and are renewed regularly or popular items in low-price ranges, such as basic clothes apparel or home décor.

Furthermore, the majority of businesses have a website and with the increasing usage of AI, they can improve their marketing and promotion demands.

AI may also be utilised to provide a more interactive user experience for customers, which should be included in every company’s marketing plan. Chatbots, for example, may assist small companies in engaging with consumers, providing high-level customer care and increasing conversion rates.

What is understood by Drone Technology?

Unmanned aerial vehicles (drones) are also known as drones. A drone is fundamentally a flying robot that may be commanded remotely or autonomously by software-controlled flight schedules in its embedded systems, which operate in conjunction with sensing devices and a global positioning system (GPS).

Drones are designed to do activities ranging from the ordinary to the extremely dangerous. These robot-like vehicles may be found aiding in the rescue of avalanche victims in remote areas, dropping off groceries at your front door and virtually anywhere in between.

How is Drone Technology changing the E-commerce and Hospitality industry?

  1. Companies intend to set up delivery points in neighbourhoods (to begin with) where drones may securely land and put your goods in an enclosure that requires a code to access.

The time saved will be enormous since the route would avoid gridlock and the drones will fly straight. Furthermore, instead of delivering many products before arriving at your place, each drone will have only a single job.

  1. Drone-delivered room service is still unusual. Hotels such as the Casa Madrona Hotel and Spa in Sausalito, California, have been known to use drone technology to send champagne and other room service goods.
  1. Drones are increasingly being used to build precise maps for resorts to present to their visitors. Aerial site maps are utilised to assist visitors in learning how to explore the hotel and outdoor property for enhanced convenience. Staff can spend less time offering instructions or directing tourists to different sections of the grounds if reliable maps are given. Using a drone may save money and is less expensive than employing a photographer who must fly in a helicopter to shoot the same photos. The drone can even go into tighter areas and get close to certain items, allowing for greater flexibility with the images or videos that are shot rather than being limited by a photographer.
  1. Because of the scale or severity of the disaster, it is not always safe to deploy humans into a rescue situation. This is where drones come into play. In the event of a capsized boat or a drowning person, officials can deploy an Autonomous Underwater Vehicle (AUV) to aid in the rescue. This is widely used in the hospitality industry.
  1. Aside from residential deliveries, drones may also be utilised in inventory management and supply chain distribution as part of the logistics process. While residential drone deliveries attract the majority of public attention and interest, employing drones to make deliveries throughout the supply chain may smooth up the fulfilment process and boost the efficiency of your delivery. This may need the use of heavy-duty drone types that are currently in development. In this situation, bigger drones may even go across warehouses, transferring several things from one to the other. This allows you to quickly adapt to regional and local demand while also balancing inventory levels in regional warehouses.


Although the use of artificial intelligence applications and robotic technologies is not always embraced by the tourist and hospitality industries, these technologies have progressively become a part of the e-commerce and hospitality industry in the past few years as a result of technological advancements. The influence and usage are predicted to increase in the coming days.

Similarly, drones have become crucial to the activities of numerous enterprises and governmental organisations, piercing through sectors where specific industries had been static or lagging. With time we all are observing an increased interest in using drones and intelligent logistics to advance e-commerce. This change will become more prominent with every passing day.

Also Read: Use of Drones in various domains


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