It’s undeniable how much chatbots are changing the world of digital marketing. Companies are now using chatbots to reach a whole new level with their customers. Now the question stands, is this success limited to digital marketing or can it be replicated in other sectors as well, for example – e-learning? In this article we will discuss the future of Chatbots E- Learning
Chatbots have proven to be very handy tools for a number of different tasks and have already been used in multiple segments including healthcare and marketing. It shows a lot of potential and over the last few years, the chatbot market has grown tremendously. The chatbot market size was estimated to be worth $703.3 million in 2016 and is expected rocket to over $3100 million by 2021, a growth of more than 400% in five years!
Chatbots offer a number of benefits over traditional learning methods such as faster delivery, 24/7 access and support, etc. However, the main question that we need to ask is can chatbots digifity e-learning and take it to the next level?
What are Chatbots?
Chatbots are basically robots that use AI to communicate to users via chat. It’s actually as simple as that. The little chatboxes that pop on the sides of the websites asking if they can help you find something on the website, are most commonly chatbots.
While it might seem like chatbots are a fairly recent piece of tech, it can actually be dated back to the 1960s. The first chatbot was a bot named, ELIZA, that was designed by an MIT professor to repeat psychotherapy phrases such as “tell me more” as well as be able to hold simple conversations with people.
From there we progressed to more advanced chatbots such as the ones you could find on the instant messaging service, AIM. These were designed more for fun and entertainment. The recent chatbots are more interactive and allow more points of conversation. This is why a lot of companies are now resorting to integrating chatbots in their businesses.
How Can AI Influence e-learning?
We are finally focused on breaking traditional business models and adding more innovation and personalization to the mix. The days where users would have to modify their needs to fit the products that companies provided is no longer the norm, these days companies have to create a business model that will fit all their customer’s needs. These work similarly in our education sector.
While education has remained largely unchanged for years, these days we are seeing a huge change in the way we learn. E-learning has become a force to recon with as more schools and universities are incorporating digital learning to their curriculum.
AI changes things more. AI makes it easier for study plans and information to be accessible to students 24/7 without requiring the teacher to be present. It also allows teachers to focus on creating more efficient study plans, instead of spending time on tasks that can be handled by AI powered computers.
AI can help bridge the gap between the students and the teachers by helping the teachers take inputs, give effective outputs, support real-time interactions, and even provide instant access to relevant information when required.
Another way that AI can influence e-learning is by making it more personalized for each individual student. Each student that attends a class comes equipped with different skills, interests and abilities. This is why one-on-one tutoring is commonly more effective. However, individual learning ability is not always possible. This is where AI can help. It can allow building programs or chatbots that can serve as virtual advisers, who can adapt their work and curriculum based on the student’s abilities.
How can AI deliver efficient learning courses?
When it comes to a simulated learning environment, bots play the role of a guide and interact with the learner. It can perform functions such as:
Reinforce learning experience by providing information at intervals based on various triggers.
Gathers information across all streams and can be used to predict training outcomes
Initiate effective peer-to-peer interactions
Offers data-oriented results, allowing learners to quickly solve problems
Can use AI and Machine Learning to learn how to effectively modify and update the lesson plans
Will Chatbots Take Teachers’ Jobs?
One of the biggest concerns when it comes to integrating chatbots into learning is, ‘will chatbots take over a teacher’s job?’ This is highly unlikely, but it can help a teacher expand their reach and improve the student’s potential.
Chatbots will eliminate a teacher’s repetitive tasks and will allow them to build a better relationship with their students. Without having to worry about memorizing the lessons or grading tests, a teacher can instead focus on building a more adaptable lesson plan and even have the time to work on students one-on-one to provide them with guidance.
For example, chatbots can be used to give and receive feedback from the students about the lesson plan and classes. These chatbots can also be used to grade scantron based tests and can also be used to administer the test, if need be. All of this allows teachers to take up students that may require extra help without having to waste time grading tests or answering questions.
Chatbots as Digital Learning Tools
Chatbots offer a more interactive learning experience when integrated as a digital learning tool. They offer a more exciting opportunity for both learners and trainers.
Chatbots provide a more learn-as-you-like experience where learners can access content and get instant results to any questions through a messenger-like interface using their mobiles. But, in addition to becoming a digital library for information, chatbots can also be used to create and track learning paths, send reminders, and track student’s progress and performance.
Benefits of Chatbots E- Learning
Chatbots can offer a whole new range of benefits to e-learning including:
- Personalized Learning – Chatbots can offer a more personalized approach towards learning, allowing students to learn at their own pace. Students can track their own progress, follow up lesson plans and even ask for help when they need it without the worry of embarrassment.
- Remove Repetitive Tasks – Chatbots remove repetitive tasks for teachers such as explaining lesson plans, answering questions related to previous lectures and even ones such as grading tests scores. Chatbots can also be programmed to administer online exams as well as grade them providing the students with instant grades.
- Information Anytime Anywhere – The best part about chatbots is that they can be accessible via internet anytime, anywhere. Students won’t have to rely only on teachers to get their information regarding classes, exams, syllabus or even lesson plans. Once updated, the chatbot can provide information to the students any time the student requires.
- ExperienOne-on-One Learningce – A lot of time students do not ask questions because they are worried that they might be ridiculed or that they question is insignificant. With a chatbot, they won’t have to worry about it. And since students can learn at their own pace, chatbots can play an advisory role towards the student.
- Potential for Digital Learning – Chatbots can be combined with services like YouTube to create complete digital lessons plans, eliminating the need for students to come into classrooms. Students would simply be able to watch the instructors on the video and ask questions that can be answered by chatbots.
Chatbots have a lot to offer when it comes to learning and while it already shines in marketing, it has yet to be effectively utilized in the world of digital learning. And although, we already have the technology to learn from the comfort of our own homes, chatbots can definitely make the learning experience a bit more interactive.